Warranty Disclaimer

At Modterra Home, we curate residential lighting from trusted suppliers who prioritize consistent construction and reliable performance. Warranty coverage, when available, is provided by the original manufacturer or supplier and may vary by product type and components. This Warranty Disclaimer explains how warranty coverage works and how to request support.

Manufacturer Warranties

Modterra Home does not manufacture lighting products directly. Any warranty coverage is provided by the manufacturer or supplier of the item. Because of this, warranty terms, duration, and coverage can differ from one product to another.

When a product includes a manufacturer warranty, it typically applies to defects in:

Workmanship
Materials
Structural integrity of the fixture
Standard mechanical or functional components (where applicable)

Warranty details may appear on the product page, inside the product packaging, or may be available upon request.

What Is Not Covered

Unless explicitly stated by the manufacturer, warranties typically do not cover:

Normal wear and tear
Accidental damage
Improper use or misuse
Incorrect installation, mounting, wiring, or assembly
Damage caused by power surges, improper voltage, or incompatible dimmers (when applicable)
Failure to follow the manufacturer’s care, installation, or safety instructions
Unauthorized repairs, alterations, or modifications
Cosmetic variations or minor finish differences that do not affect function
Commercial, rental, or high-intensity use unless specifically stated as covered

Some lighting products may naturally show minor finish variation between production batches. These variations are not typically considered defects.

How to Request Warranty Support

If you believe your item has a warranty-related issue, please notify us as soon as possible so we can help you work with the manufacturer or supplier.

When you contact us, please include:

Your order number
Clear photos or videos of the issue
A brief description of the problem
The date you first noticed the issue
Any relevant installation context (for example: mounted location, bulb type, dimmer type, or power details when applicable)

Send all warranty inquiries to:

Email (Support): support@modterrahome.com
Email (General Inquiries): contact@modterrahome.com

Our team will help determine whether a manufacturer warranty applies and the appropriate next steps. Depending on the manufacturer’s guidelines, resolution may include replacement parts, repair guidance, or a replacement at the manufacturer’s discretion.

Limitations of Liability

To the fullest extent permitted by law, Modterra Home is not responsible for warranty decisions made by manufacturers or suppliers, including approvals, denials, or processing timelines.

Modterra Home shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use any product, even if advised of the possibility of such damages. Our role is to assist with the warranty support process and help ensure the manufacturer receives clear information.

Additional Guidance

If a product does not include a manufacturer warranty, our standard return policy may still apply. Please review our Returns & Refunds Policy for eligibility, time frames, and conditions.