Warranty Disclaimer | Modterra Home

Warranty Disclaimer

At Modterra Home, we work with trusted suppliers who prioritize craftsmanship, durability, and long-lasting performance. While we stand behind the quality of every piece we offer, warranty coverage varies based on the manufacturer, product type, and materials involved. This Warranty Disclaimer explains how warranties work, what coverage you may receive, and how to request support.

Manufacturer Warranties

Modterra Home does not manufacture products directly. All warranties, when available, are provided by the original manufacturer or supplier. Because of this, the terms, duration, and coverage may differ from one product to another.

When a product includes a manufacturer warranty, it will typically address defects in:

• Workmanship
• Materials
• Structural integrity
• Standard mechanical or functional components

Warranty details may appear on the product page, inside the product packaging, or may be available upon request.

What Is Not Covered

Unless explicitly stated by the manufacturer, warranties usually do not cover:

• Normal wear and tear
• Accidental damage or improper use
• Incorrect assembly or installation
• Misuse, abuse, or neglect
• Changes caused by humidity, sunlight, temperature, or environmental conditions
• Commercial, rental, or high-intensity use unless specifically noted as covered
• Unauthorized repairs, alterations, or modifications to the product

Many materials, such as wood, fabric, and leather, naturally vary in color, grain, and texture. These variations are not considered defects and are generally not covered under warranty.

How to Request Warranty Support

If you believe your item has a warranty-related issue, please notify us as soon as possible so we can assist you in working with the manufacturer or supplier.

When you contact us, please include:

• Your order number
• Clear photos or videos of the issue
• A brief description of the problem
• The date you first noticed the issue

Send all warranty inquiries to:

Email (Support): support@modterrahome.com
Email (General Inquiries): contact@modterrahome.com

Our team will help determine whether a warranty applies, what coverage the manufacturer provides, and the appropriate next steps, which may include repair, replacement parts, or full product replacement at the manufacturer’s discretion.

Limitations of Liability

To the fullest extent permitted by law, Modterra Home is not responsible for decisions made by manufacturers or suppliers regarding warranty claims, nor for delays or denials that may occur during their review process.

Modterra Home shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use any product, even if we have been advised of the possibility of such damages. Our role is to assist with the warranty claim process and to help ensure that the manufacturer receives clear and accurate information.

Additional Guidance

If a product does not include a manufacturer warranty, Modterra Home’s standard 30-day returns and refunds policy may still apply. We encourage you to review that policy for details about eligibility, time frames, and conditions.