Frequently Asked Questions
TL;DR — Quick answers
- Lighting ships from U.S. warehouses
- Tracking is emailed after shipment
- Returns available within 30 days (conditions apply)
- Support is available by email
Orders & Checkout
How do I place an order?
Select your lighting item, add it to your cart, and proceed through checkout. You’ll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order?
Order changes are time-sensitive. Please contact us as soon as possible with your order number so we can review options before shipment.
Do I need an account to shop?
No. Guest checkout is available. Creating an account can make tracking future orders easier.
How do I check my order status?
You’ll receive email updates when your order is confirmed and when it ships. Tracking details are included once available.
Shipping & Delivery
Where do you ship?
We currently ship within the contiguous United States (48 states). We do not ship internationally at this time.
How long does shipping take?
Most orders process within 1–3 business days and arrive within 2–7 business days after shipment. Full details: Shipping Policy.
How much does shipping cost?
Shipping rates are shown at checkout. Some orders qualify for free shipping based on order value.
How do I track my shipment?
Once your order ships, you’ll receive a tracking link by email. Tracking may take up to 24 hours to update.
Returns & Refunds
What is your return policy?
Returns may be requested within 30 days of delivery if items are unused and in original packaging. Full details: Returns & Refunds Policy.
How do I start a return?
Email us with your order number and reason for return. We’ll provide authorization and next steps.
Support
How do I contact customer support?
Email us at support@modterrahome.com. We typically respond within 24–48 hours.
